Warranty

All Cleora jewellery is covered by a 1-year warranty from the date of purchase. This warranty covers:

  • Manufacturing defects

  • Loose or missing stones (not caused by damage)

  • Broken clasps or closures

  • Structural issues not related to normal wear and tear

 

What’s Not Covered

Our warranty does not cover:

  • General wear and tear, including scratches, dents, or tarnishing

  • Damage caused by accidents, improper care, or mishandling

  • Lost or stolen items

  • Modifications or repairs made outside of Cleora

  • Custom or personalised pieces

For guidance on maintaining your jewellery, please refer to our Jewellery Care page.

 

How to Make a Claim

If you believe your piece qualifies for a warranty claim:

 

  1. Email info@cleorajewels.com with your order number, a description of the issue, and clear photos.

  2. Our team will review your claim within 3–5 business days.

    • Repair your piece at no cost

    • Replace it with a new item of equal value

    • Offer store credit if the original item is no longer available

      If approved, we will provide return instructions. Depending on the case, we may:


       

Shipping Costs

Cleora will cover shipping costs for approved warranty repairs or replacements. If a claim is denied, customers may choose to have the item returned at their expense.

 

Peace of Mind

Our warranty is designed to give you peace of mind when purchasing Cleora jewellery. If you ever experience an issue, our team is here to help and ensure your piece continues to shine.