Your Questions, Answered

What materials do you use?

All pieces are made from 925 sterling silver and colourless VVS1 moissanite, safe for sensitive skin.

Why moissanite instead of diamonds?

Moissanite offers diamond-like brilliance with ethical sourcing and a smaller environmental impact.

Will my jewellery tarnish or fade?

With proper care, our materials resist tarnishing. Avoid harsh chemicals and store pieces dry and protected.

Can I wear my jewellery in water?

We recommend removing jewellery before swimming or showering to maintain its shine and quality.

How do I care for my jewellery?

Follow our simple Jewellery Care Guide to keep your pieces beautiful.

Do you offer custom sizing?

Yes, contact us if your size isn’t listed.

Can I update or cancel my order?

Contact us ASAP; changes aren’t guaranteed after processing starts.

How long does shipping take?

Orders process in 24–48 hours. Standard delivery takes 5–7 business days. Tracking info provided. See our Shipping Policy for details.

Do you ship internationally?

No, we currently only deliver within the UK. All orders include free standard shipping.

How can I track my order?

Track anytime here: Track My Order

Is gift packaging available?

All orders come in our signature box, ready to gift.

What is your return policy?

30-day returns on unworn items. Damaged items? Contact us for a replacement or refund. See full Returns & Refunds Policy.

Last updated: September 5, 2025